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What are the order processing times?
Orders are processed within 5 to 19 business days .
How do I track my order once it has been shipped?
Once the order is processed, you will receive a tracking number by email to follow the progress of the delivery.
Can I change the shipping address after placing an order?
Yes, it is possible to change the address as long as the order has not been processed. Please contact us by email to make this change.
What delivery methods are available?
We offer several delivery methods, including Colissimo , Mondial Relay , and Chronopost (subject to availability).
How do returns work for non-personalized items?
For non-personalized items, please contact us by email and we will provide you with all the necessary return instructions.
What are the delivery times for international orders?
Delivery times for international orders are 14 to 31 business days . For economy solutions, delivery times can be up to 4 to 8 weeks .
What should I do if I don't receive my package within the expected time?
If you do not receive your package within the expected time, please contact us by email and we will resolve the issue.
Are there any additional charges for international shipping?
Yes, shipping fees may apply and are calculated on the checkout page. However, some free shipping options are available above a certain amount.
How can I contact customer service if there is a problem with my order?
You can contact us by email at covred.fr@gmail.com for any assistance.