Faq

index
Because you are at the heart of our passion! ❤️ -10 % from 2 jerseys with the COVRED24 code 🛒 A pleasure for you, because you are worth it!

🚚 Delivery

Frequently Asked Questions

What are the order processing times?

Orders are processed within 5 to 19 business days .

Once the order is processed, you will receive a tracking number by email to follow the progress of the delivery.

Yes, it is possible to change the address as long as the order has not been processed. Please contact us by email to make this change.

We offer several delivery methods, including Colissimo , Mondial Relay , and Chronopost (subject to availability).

Delivery times for international orders are 14 to 31 business days . For economy solutions, delivery times can be up to 4 to 8 weeks .

If you do not receive your package within the expected time, please contact us by email and we will resolve the issue.

Yes, shipping fees may apply and are calculated on the checkout page. However, some free shipping options are available above a certain amount.

🔄 Back

Frequently Asked Questions

Make the request by sending us an email to covred.fr@gmail.com .

You have 14 days to return a non-personalized item.

No, except in the case of a defective product.

Personalized items and items purchased on sale.

You will receive a confirmation or refusal email.

Returns may take 5-15 days to process after item is received.

For France, no. For international destinations, fees apply.

Yes, you can request an exchange.

Send us a photo on our social networks, by email or via the chatbot, specifying the defect.

🔒 Payment and security

Frequently Asked Questions

We accept multiple payment methods including credit cards (Visa, MasterCard, etc.), PayPal, and others depending on your region.

No, we do not offer payment solutions in installments. The total amount of the order must be paid in one go.

Absolutely, all transactions are secured with advanced encryption technologies. Your banking information is never shared with third parties.

It is not possible to change the payment method once the order has been placed. If you encounter any problem, please contact us promptly.

If your payment failed, we recommend trying again with another payment method or contacting your bank. You can also contact us for assistance.

Yes, we accept PayPal, and depending on your region, Apple Pay and Google Pay may also be available as payment options.

No, it is not possible to split the payment across multiple bank cards for a single order.

Didn't find your answer?

Need help? Contact us 💬
Verified