🚚 Delivery
What are the order processing times?
Orders are processed within 5 to 19 business days .
How do I track my order once it has been shipped?
Once the order is processed, you will receive a tracking number by email to follow the progress of the delivery.
Can I change the shipping address after placing an order?
Yes, it is possible to change the address as long as the order has not been processed. Please contact us by email to make this change.
What delivery methods are available?
We offer several delivery methods, including Colissimo , Mondial Relay , and Chronopost (subject to availability).
What are the delivery times for international orders?
Delivery times for international orders are 14 to 31 business days . For economy solutions, delivery times can be up to 4 to 8 weeks .
What should I do if I don't receive my package within the expected time?
If you do not receive your package within the expected time, please contact us by email and we will resolve the issue.
Are there any additional charges for international shipping?
Yes, shipping fees may apply and are calculated on the checkout page. However, some free shipping options are available above a certain amount.
🔄 Back
How do I return a non-personalized item?
Make the request by sending us an email to covred.fr@gmail.com .
What are the deadlines for making a return?
You have 14 days to return a non-personalized item.
Are personalized items eligible for returns?
No, except in the case of a defective product.
What items cannot be returned?
Personalized items and items purchased on sale.
How do I know if my return has been accepted?
You will receive a confirmation or refusal email.
How long does it take to process returns?
Returns may take 5-15 days to process after item is received.
Is there a fee to return an item?
For France, no. For international destinations, fees apply.
Can I exchange an item instead of returning it?
Yes, you can request an exchange.
What if my item is defective or incorrect?
Send us a photo on our social networks, by email or via the chatbot, specifying the defect.
🔒 Payment and security
What payment methods are accepted?
We accept multiple payment methods including credit cards (Visa, MasterCard, etc.), PayPal, and others depending on your region.
Is it possible to pay in installments?
No, we do not offer payment solutions in installments. The total amount of the order must be paid in one go.
Is my payment information secure?
Absolutely, all transactions are secured with advanced encryption technologies. Your banking information is never shared with third parties.
Can I change my payment method after I have placed an order?
It is not possible to change the payment method once the order has been placed. If you encounter any problem, please contact us promptly.
What should I do if my payment failed?
If your payment failed, we recommend trying again with another payment method or contacting your bank. You can also contact us for assistance.
Do you offer payments via PayPal, Apple Pay, or Google Pay?
Yes, we accept PayPal, and depending on your region, Apple Pay and Google Pay may also be available as payment options.
Can I use multiple cards to pay for an order?
No, it is not possible to split the payment across multiple bank cards for a single order.