1. Questions about Products
Q: Do you offer custom jerseys?
A: Yes, you can personalize your jersey with the name and number of your choice when ordering.
Q: What sizes of jerseys do you offer?
A: We offer a wide range of sizes, from S to 3XL. Check out our size guide to find the right size for you.
2. Questions about Orders
Q: Can I change or cancel my order after I place it?
A: You can modify your order within 2 hours of payment. Beyond this period, modifications may be possible up to 2 days, but without guarantee. Cancellation is only possible if the jersey is not flocked.
3. Questions about Delivery
Q: What are the delivery times?
A: Delivery times are 9 to 15 working days for France (they may be longer in some cases). For other countries, the times vary between 10 and 30 working days (with the possibility of additional delays in some cases).
4. Questions about Returns and Exchanges
Q: Can I return a product if it doesn't suit me?
A: Yes, you have 14 days after receipt to return a product, provided it is in its original condition and is not personalized.
Q: How do I make an exchange?
A: Exchanges are only possible if we have jerseys in stock and only for non-personalized jerseys. To make an exchange, please contact us with your order details and the product you wish to exchange at the following address: covred.fr@gmail.com.
5. Questions about Payments
Q: What payment methods do you accept?
A: We accept payments by credit card (Visa, Mastercard, etc.), PayPal, and other secure payment methods.
Q: Is my payment secure?
A: Yes, all transactions are secure and encrypted to ensure the protection of your personal and banking information.
6. General Questions
Q: How do I contact customer service?
A: You can contact us via our online form, by email at covred.fr@gmail.com, or on our social networks @covred.fr.
Q: Do you offer any discounts or promo codes?
A: Yes, we regularly offer promotions and promo codes. Subscribe to our newsletter to never miss a thing.
Faq
What are the order processing times?
Orders are processed within 5 to 19 business days .
How do I track my order once it has been shipped?
Once the order is processed, you will receive a tracking number by email to follow the progress of the delivery.
Can I change the shipping address after placing an order?
Yes, it is possible to change the address as long as the order has not been processed. Please contact us by email to make this change.
What delivery methods are available?
We offer several delivery methods, including Colissimo , Mondial Relay , and Chronopost (subject to availability).
How do returns work for non-personalized items?
For non-personalized items, please contact us by email and we will provide you with all the necessary return instructions.
What are the delivery times for international orders?
Delivery times for international orders are 14 to 31 business days . For economy solutions, delivery times can be up to 4 to 8 weeks .
What should I do if I don't receive my package within the expected time?
If you do not receive your package within the expected time, please contact us by email and we will resolve the issue.
Are there any additional charges for international shipping?
Yes, shipping fees may apply and are calculated on the checkout page. However, some free shipping options are available above a certain amount.
How can I contact customer service if there is a problem with my order?
You can contact us by email at covred.fr@gmail.com for any assistance.